We have 1 showroom in Sydney at the moment, however we currently use many of our suppliers
showrooms in other states to accomodate everyone across the country.
We deliver Australia-wide. Metro cities are usually within 3 days but regional areas differ as
many of the major freight companies use on-forwarders which a allocate a particular day to go
into these regional towns.
The MPMP is our promise to the consumer that we will always price match the same item so you can
shop with confidence.
Absolutely YES.
WARRANTY INFORMATION
Both. It's completely up to you. For a quicker response we suggest you directly contact the
manufacturer to make a warranty claim or you can submit that information to us to send to the
manufcaturer.
Manufacturer's offices are usually opened mon-fri/9am-5pm and thats usually the time frame
technicians go out to resolve any warranty issues.
No. Manufacturer's do not pay the bill for other technicinans.
Yes. If machines are not cleaned properly, used for the right applications, not connected
properly or are not positioned as recommended by Manufacturer then it will be highly likely that
warranty will be voided. E.g. a fridge that does have the condenser filter cleaned regularly.
PAYMENTS AND PURCHASING INFORMATION
We accept Direct Deposit, Credit Card (excluding Amex & diners club) and cheque. For cheque
payments, items will not be delivered till the cheque has been fully cleared in our account.
Online
Phone or via email, or you can
Visit our showroom
We do try our best to update stock statuses on each item on our website but we do find that
because it frequently changes we can be delayed some times so it's best to contact us over the
phone or via email to check stock availability with one of our staff.
Yes. A deposit will be required and depending on the item can very between 30-50% upfront.
Yes. But please check when it will be ready by speaking to one of our staff prior to coming in.
No. Upfront payment required on all items prior to delivery as we use third-party freight
companies.
Yes, however a restocking fee of up to 30% may apply including any delivery fees that will also
be charged.
DELIVERY INFORMATION
Ground level and kerb-side. Shopping centre deliveries are made standard to the loading dock.
Most freight companies do not deliver upstairs or inside a premises. If this does not work for
you, please contact us so we can obtain a quote from a specialised freight service.
We deliver Australia-wide. Metro cities are usually within 3 days but regional areas differ as
many of the major freight companies use on-forwarders which a allocate a particular day to go
into these regional towns.
We deliver Australia-wide. Metro cities are usually within 3 days but regional areas differ as
many of the major freight companies use on-forwarders which a allocate a particular day to go
into these regional towns.
This varies on the size/weight of the item and where it would be going to. Also some services
offer with or without tail-gate lifts so this can affect the price as well.
Not all freight companies quote with insurance. If you would like insurance on your freight
please advise our staff so we can update this for you. If insurance is added then it will vary
price.
Metropolitan cities on the east coast are usually 2-3 business days. Other cities may be an
extra day or two. ETA also depends on where stock is e.g. a fridge in Sydney going to Perth will
take longer than an item going from Sydney to Melbourne. Regional areas also will expect delays
as only particular freight companies do the local freight runs. Please keep in mind while most
ETA's are reasonably accurate most of the times, they are only to be used as estimates.
Yes. All items are to be signed for so someone must be present. Most freight companies cannot
advise of specific time but usually can give some notice prior. If this not the case it's best
to speak with one of our staff or to a representative of the freight company to find out when
you can expect the delivery.
Information including sizes and power ratings are provided to the customer generally beforehand
or can be found on our website. Specifications sheets can always be requested prior to delivery.
It is important for you as the customer to make sure that the items you are ordering can fit
through the door or can be connected in your premises. As a retailer we would have no knowledge
of your exact shop requirements so we would have no responsibility or control over this.
