We will be closed from the 23rd of December and will be reopening on the 6th of January 2025. Merry Christmas & happy new year!
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We will be closed from the 23rd of December and will be reopening on the 6th of January 2025. Merry Christmas & happy new year!
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  • Terms, Privacy, Returns & Security Policy

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

PRIVACY POLICY

This privacy policy sets out how we uses and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

RETURNS POLICY

WHAT can be returned?
Any Faulty Product that has been asked to be returned.

WHEN do items need to be returned by?
Within 30 Days

WHERE do items need to be returned to?
Unit 4 74 Helen Street, Sefton NSW 2162

Australia

HOW do customers return items?
Contact Customer Service on info@mattysequipment.com.au

SHIPPING for returns?
Freight is to be covered by customer for any returns.  

CREDIT for returns?
Store Credit for Change of Mind Purchases, Refund or Store Credit for Faulty Goods.

RESTOCKING fee?

Restocking fee can be applied for orders returned due to change of mind. Restocking fee is usually 30% standard across the board.

** Any item that has been purchased new and has been used cannot be returned, refunded or credited **

SECURITY POLICY

We take all reasonable steps to keep secure any information which we hold about you. Personal information may be stored both electronically on our computer system, and in hard-copy form. Firewalls, 2048 Bit v3 SSL encryption, passwords, anti-virus software and email filters act to protect all our electronic information.

We do not store credit card information, we securely submit credit card information to our bank for processing.